Terms & Conditions

SEASONS (Current 1st July 2023 – 30th June 2024)

Peak

Christmas – 20th December 2024 until 6th January 2025
Easter – 17th April until 22nd April 2025

Mid
School Holidays (per gazette dates)

Special Events

As advertised on the website

Off Peak

All other times

TARIFFS

All prices and tariffs are quoted in Australian Dollars and are subject to availability and allocation.

All prices, packages and tariffs are subject to change without notice.

Specials and packages are not available during Peak or Special Event times.

Minimum stay periods apply during Peak and Special Event times.

Tariffs include original supply of linen and cleaning on exit only. If additional housekeeping services are required there will be an additional charge.

Maximum room occupancy for a 1 bedroom apartment is 2 people, for a 2 bedroom apartment is 4 people and for a 3 bedroom apartment is 6 people. There are no sofa beds in the complex. We do not have Cots.

Bookings may be made on-line, by phone or email or in person.

Final payment is due 14 days prior to arrival for Peak and Special Event bookings and 7 days prior to arrival for all other bookings.

Payment can be made by Visa or Mastercard with no additional fees payable. EFT Transfer upon request.

Photo ID will be asked for on use of a credit card and on check-in.

We don’t accept personal cheques or money orders or foreign currency.

A booking is not guaranteed until it is confirmed by a deposit being paid.

Reservations from a person under the age of 18 (considered an unaccompanied minor in the travel industry) are not accepted at Allure Mooloolaba.

We highly recommend that you take out Travel Insurance at the time of booking to cover any unforeseen circumstances. Travel Insurance can be purchased through any travel agent.

CANCELLATION POLICY 

Peak or Special Event Times 

If a booking is cancelled, more than 14 days prior to the arrival date, there will be a full refund less a $0.00 administration fee.

If the booking is cancelled less than 14 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

Off Peak Times

If a booking is cancelled, more than 7 days prior to the arrival date, there will be a full refund less a $0.00 administration fee.

If the booking is cancelled less than 7 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

Short Notice Bookings

If a booking is made and then cancelled less than 7 days prior to the arrival date, there will be no refund unless and until the premises are re-let for the entire period of the original booking and payment has been confirmed. An administration fee of $45.00 will be deducted from the deposit and the remainder held until such time as the above conditions are met. The remainder will then be refunded.

The administration fee covers the cost of processing the booking, receipting and processing the monies, cancelling the booking from the system, processing the refund, covering bank charges and preparing a covering letter in regards to the cancellation.

Early Departure or no-shows (Contact Management for Special Circumstances)

Early departure or No-shows will be charged the full accommodation cost of the original booking.

RECEPTION AVAILABLE (Secure Building)

Monday – Friday 8.30am – 5.30pm
Saturday – Sunday 8.30am – 10.30am

(Closed Christmas Day and Good Friday)

Local tour and attractions information available.

CHECK-IN CHECK-OUT

Normal Check In time is 2.00pm and Check Out is 10.00am. Late Check-outs will be charged an extra night’s rate, subject to availability, unless pre-arranged with management.
If you are planning on arriving outside of reception hours please contact us prior to arrival to make arrangements.

NOTE:  NO Check-ins after 9.00pm Thankyou.

SECURITY BOND

A valid credit card and photo ID will be asked for on Check-in as a Security Bond to cover incidentals such as (but not limited to):
– Tours or the like
– Breakages or damages occurred during your stay.
– Excessive cleaning costs, if the apartment is left in an unacceptable state (requires more than the average cleaning time), or requires Deep Cleaning.

The Security Bond will be returned on departure once the apartment has been checked by staff.

SPECIAL CONDITIONS

You acknowledge and accept that CCTV security is used in the common areas of the premises.

There is a No Party or Excessive Noise Policy. Guests will be asked to vacate the premises immediately without refund if this policy is breached.

There is a No Smoking Policy within the apartment or on Common Property. Penalties/charges will apply. We thankyou for considering other occupants.

Aggressive or unacceptable behavior to anyone on the premises will not be tolerated and guests or visitors will be asked to leave the premises without refund of monies paid. Guests suspected of carrying on illegal acts will be asked to leave the premises and appropriate authorities will be notified. Monies paid will be forfeited.